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Frequent Asked Questions - Fraser Place Setiabudi, Yakarta

Where can I find the best rates?

Our best rate guarantee and promotions are available at Offers or via our Reservation Department. Contact us by phone at +62 21 3006 0888 or e-mail (reservations.setiabudi-jakarta@frasershospitality.com)

Facilities and Services

What are the services and facilities offered?

Fraser Place Setiabudi offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please visit Facilities

Are there fitness facilities provided?

Yes, there is a fully-equipped 24-hr Gym and a range of lifestyle facilities available

Is internet access provided?

Complimentary wifi access is available throughout the property

What is the check-in time?

14.00

What is the check-out time?

The check out time is at 12:00. Should you like to request for a late check out, kindly check with our Client relations executive.

What time is breakfast served?

Breakfast is served from 6:00 - 10:00 AM at our all-day dining restaurant.

What are the available dining options?

Guests can choose from multiple dining options, including our in-house restaurant. There are also neighbouring famous restaurants within a walking or a 5 min drive.

Are laundry services provided?

Yes, all apartments are equipped with in-room washer and dryer.  In addition, we also provide laundry and dry cleaning services.

What are the type of beds provided?

King-sized bed are available in master bedroom, queen size bed for 2nd bedroom and twin-beds for 3rd bedroom.

Are baby cots and extra beds available?

Baby cots are free of charge and extra beds are charged at IDR 600.000++ subject to 3% Service Charge and 10% VAT inclusive of breakfast.

Are newspapers provided?

Yes, daily newspapers are provided.

Are the residences handicap-friendly?

Unfortunately, we do not offer handicap-friendly facilities. However, we are working towards bettering our services.

Is on-site parking available and what is the cost?

Yes, 1 complimentary car park lot is provided per apartment. Additional car park lot is subjected to availability and charges from IDR5,000/hour.

Is airport shuttle service provided?

One-way airport transfer service is available with applying charges.

What is the reception operating hours?

The reception, concierge and security services are 24/7.

Is it possible to store my luggage at the hotel before check-in?

Yes, you may leave your luggage with our concierge.

Location

How do I get to the hotel?

The hotel can be accessed via taxi or by limousine pickup service. The best mode of public transport to reach the property is either by licensed taxi or by chauffeured limousine, such as Blue Bird taxis.

Vicinity

Are there any recommended attractions in <city>?

There are lots to see and do in Setiabudi and Jakarta, each offering different and unique experience. Check out the Attractions or check with our Client relations Executives for recommendations.

Policies

Are there any recommended shopping destination?

Guests can expect many shopping and entertainment options at the nearby Sarinah, Grand Indonesia, and Plaza Indonesia malls.

Vicinity

Where is the closest bank, ATM and exchange office located?

Banks, VIP currency exchange and ATMs are within close proximity. Find out more at location

Policies

What is the cancellation policy?

To avoid incurring cancellation charges, cancellation requests must be received 72 hours prior to arrival date.

What is the maximum number of guests allowed in each residence type?

Each apartment covers the following number of guests:
1 Bedroom: 2 guests
2 Bedroom: 4 Guests
3 Bedroom: 6 Guests
Kindly contact our reservations department for further requests or clarification.

Are pets allowed?

No, our property is not pet friendly.