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    Frequent Asked Questions - Fraser Place Setiabudi, Yakarta

    Where can I find the best rates?

    Our best rate guarantee and promotions are available at Offers or via our Reservation Department. Contact us by phone at +62 21 3006 0888 or e-mail (

    Facilities and Services

    What are the services and facilities offered?

    Fraser Place Setiabudi, Jakarta offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please visit Facilities

    Are there fitness facilities provided?

    Yes, there is a fully-equipped 24-hr Gym and a range of lifestyle facilities available

    Is internet access provided?

    Complimentary Wi-Fi access is available throughout the property

    What is the check-in time?


    What is the check-out time?

    The check out time is at 12:00. Should you like to request for a late check out, kindly check with our Client Relations Executive.

    What time is breakfast served?

    Breakfast is served from 6:00 - 10:00 AM at our all-day dining restaurant.

    What are the available dining options?

    Guests can choose from multiple dining options, including our in-house restaurant. There are also neighbouring famous restaurants within walking distance or 5-minutes' drive.

    Are laundry services provided?

    Yes, all apartments are equipped with in-room washer and dryer.  In addition, we also provide laundry and dry cleaning services.

    What are the type of beds provided?

    King-sized beds are available in the master bedrooms, queen-sized beds for the 2nd bedrooms and twin beds for the 3rd bedrooms.

    Are baby cots and extra beds available?

    Baby cots are available free of charge and extra beds are charged at IDR 600.000++ subject to 3% Service Charge and 10% VAT inclusive of breakfast.

    Are newspapers provided?

    Yes, newspapers are provided daily.

    Are the residences handicap-friendly?

    Unfortunately, we do not offer handicap-friendly facilities. However, we are working towards bettering our services.

    Is on-site parking available and what is the cost?

    Yes, 1 complimentary car park lot is provided per apartment. Additional car park lot is subjected to availability and charges from IDR5,000/hour.

    Is airport shuttle service provided?

    One-way airport transfer service is available and charges apply.

    What are the reception's operating hours?

    The reception, concierge and security services operate 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, you may leave your luggage with our concierge.


    How do I get to the hotel?

    The hotel can be accessed via taxi or by limousine pickup service. The best mode of public transport to reach the property is either by licensed taxi or by chauffeured limousine, such as Blue Bird taxis.


    Are there any recommended attractions in <city>?

    There are lots to see and do in Setiabudi and Jakarta, each offering a different and unique experience. Check out the Attractions page or check with our Client Relations Executives for recommendations.

    Are there any recommended shopping destinations?

    Guests can expect many shopping and entertainment options at the nearby Sarinah, Grand Indonesia, and Plaza Indonesia malls.

    Where are the closest banks, ATMs and exchange offices located?

    Banks, VIP currency exchange and ATMs are within close proximity. Find out more at the Location page.


    What is the cancellation policy?

    To avoid incurring cancellation charges, cancellation requests must be received 72 hours prior to arrival date.

    What is the maximum number of guests allowed in each residence type?

    Each apartment covers the following number of guests:
    1 Bedroom: 2 guests
    2 Bedroom: 4 Guests
    3 Bedroom: 6 Guests
    Kindly contact our reservations department for further requests or clarification.

    Are pets allowed?

    Unfortunately not, as the property is not pet-friendly.