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    Frequent Asked Questions - Fraser Place Setiabudi, Yakarta

    COVID-19: What measures are you taking to ensure the health and safety of your staff and guests?

    We are constantly evolving our offering to increase the level of health and safety for our guests and staff, so you may notice some changes during your stay. It is always our aim to ensure the highest level of service standards so if there is anything we can do to make your stay more comfortable please let us know or click

    https://www.frasershospitality.com/covid-19-update.html

    COVID-19: Can I cancel or amend my reservation that was booked directly via your website?

    We have instituted a series of cancellation and postponement policies to ensure that you benefit from it.

    New reservations (for bookings made between now till 30 Sept 2020):
    • Full waiver/cancellation of any stays (14 days or less) before 30 Sept 2020
    • Cancellation must be made at least 24 hours to arrival date. Any changes to existing reservations will be subject to availability and rate differences.

    Existing reservations (including pre-payment and advance purchase rates)
    • Full waiver/cancellation of any stays (14 days or less) before 30 Sept 2020
    • For stays beyond 30 Sept, you can choose to postpone your stay or request for a cancellation (subject to terms & conditions).

    As policies may vary from time to time due to changes in local government regulations and travel restrictions, please contact the property in question directly or visit their FAQ page.

    COVID-19: Can I cancel my reservation that was booked via third-party or online travel agents?

    Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies

    COVID-19: Are you accepting new reservations / check-ins?

    We are currently accepting new reservations and welcome all guests in accordance to local regulations and recommendations. 

    Our Reservation Team will be in touch with all guests that have an upcoming reservation. Due to the developing situation of COVID-19 and its uncertainties, we will work alongside you to allay any concerns you may have with regards to your reservation. To find out more, please contact us at reservations.setiabudi-jakarta@frasershospitality.com.

    COVID-19: Is your property being block-booked by the government / used as quarantine facilities?

    Fraser Place Setiabudi Jakarta is not being used as a quarantine facility. We are continuously monitoring the situation and remain in direct contact with the local government to ensure that communication remains open and that the most relevant information given to our guests and staff is up-to-date. 

    COVID-19: Has Frasers Hospitality been awarded with any Hygiene Accreditation?

    At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities. 

    COVID-19: What are the sanitation routines and policies in place now due to Covid-19?

    We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. We have heightened our preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:

    • Intensified cleaning and sanitizing of public spaces and facilities
    • Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
    • Contactless payment options made available
    • Availability of masks, sanitizers and thermometers upon request
    • Daily security and temperature checks of staff and guests
    • Alternative arrangements for food and beverage
    • 24/7 management support team to implement any additional and immediate measures recommended by health authorities

    COVID-19: Are there screening measures in place for guests and staff?

    Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place.

    COVID-19: What happens if another guest within the property is infected with Covid-19 during my stay?

    We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties. 

    COVID-19: Are the hotel facilities open for usage?

    Our recreational and meeting facilities, such as the gym, swimming pool, Restaurant, Steam and Sauna are open to guests, however guests are required to maintain social distancing and practice good hygiene when using these facilities. 

    COVID-19: Will Food & Beverage services be available? How will they be handled?

    All of our F&B facilities remain open. Guests or patrons are spaced a distance apart at all times (i.e. within the premise and when queuing). 

    Facilities and Services

    Where can I find the best rates?

    The best rates available on the internet can be found at https://setiabudi-jakarta.frasershospitality.com. Don't forget to check out https://setiabudi-jakarta.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.setiabudi-jakarta@frasershospitality.com or + 62 21 3002 0800.

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 reception and concierge services, Fraser Place Setiabudi, Jakarta features a fully-equipped gym, a steam room and sauna, a children's playroom and more. For a full list of services and facilities, please visit https://setiabudi-jakarta.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym, a jogging track and a swimming pool for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.00am to 10.00am.

    What is the cost of breakfast?

    Breakfast is available for adults at IDR 163,350 per person.

    What are the available dining options?

    All-day dining is available at Jardino. The well-equipped kitchen/kitchenette also provides you with the convenience to cook in your apartment. In-room dining options are available as well. Please contact the Front Desk for the menu available.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washing machine in the room for your convenience. Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    Our apartments offer king-sized, queen-sized and twin beds. Should you require more information, please feel free to contact us at reservations.setiabudi-jakarta@frasershospitality.com or + 62 21 3002 0800.

    Are baby cots and extra beds available?

    Yes, complimentary baby cots are subject to availability, with a maximum rental period of 2 days. Extra beds are also available subject to additional charges. Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are provided daily. They are available at common areas such as our all-day dining restaurant Jardino and the lobby.

    Are the residences handicap-friendly?

    Yes, some areas of Fraser Place Setiabudi, Jakarta are handicap-friendly. If you require further assistance, please feel free to contact us at reservations.setiabudi-jakarta@frasershospitality.com or + 62 21 3002 0800.

    Is on-site parking available and what is the cost?

    Yes, complimentary on-site parking for 1 car is available during your stay. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Yes, airport shuttle service is available subject to additional charges. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    The charges vary depending on the vehicle requested. Please feel free to approach our Front Desk for more details.

    What are the reception's operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    "The best mode of public transport to reach the property is either by licensed taxi or by chauffeured limousine.

    By Taxis

    Most visitors opt to travel by taxi, which are easily available. There is a multitude of taxi companies of varying degrees of dependability. All licensed taxis are run by meter so be careful to check this out before you get into one.

    By Busway

    The Transjakarta Busway (known as busway or Tije in Indonesian) is modern, air-conditioned, and comfortable, with flat fare between IDR 3,000 to IDR 3,500. Buses operate from 05:00 to 22:00 hours daily.

    By Car

    A valid international driving license or Indonesian driving license is required. Be aware of the 3-in-1 system implemented in some of the main streets in the city: morning from 07:30 to 10:00 hours and in the afternoon from 16:30 to 19:00 hours, where there is a requirement of having a minimum of three people in a car.

    BY ‘OJjek’

    ‘Ojek’ (local name for Jakarta’s motorcycle taxis) shuttles short distances down alleys and roads but will also do longer trips for a price. Agree on the fare before you set off. Insist on a helmet, and wear it properly.

    By Train

    Nearest station: Gambir Station in Central Jakarta. Except on weekends, you can generally buy a ticket just before departure. It is highly recommended to buy from the stations directly or from your nearest travel agencies."

    Are there any recommended attractions in Jakarta?

    Jakarta's colourful history is reflected in its cultural attractions, colonial architecture and more. Some of the attractions include the Jakarta Old Town at Kota Tua, the National Monument and the Jalan Surabaya antique market. For more recommendations, please feel free to approach our Concierge or visit https://setiabudi-jakarta.frasershospitality.com/en/attractions.html.

    Where are the closest banks, ATMs and exchange offices located?

    The closest banks, ATMs and exchange office are about 50m from Fraser Place Setiabudi, Jakarta.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at reservations.setiabudi-jakarta@frasershospitality.com or + 62 21 3002 0800.

    What is the maximum number of guests allowed in each residence type?

    For the 1-Bedroom Apartment, the maximum occupancy is 2.

    For the 2-Bedroom Apartment, the maximum occupancy is 4.

    For the 3-Bedroom Apartment, the maximum occupancy is 5.

    Should you require more information, please feel free to contact us at reservations.setiabudi-jakarta@frasershospitality.com or + 62 21 3002 0800.

    Are pets allowed?

    Unfortunately, pets are not allowed at Fraser Place Setiabudi, Jakarta.